
Customer service is the engine that drives organizations towards achieving pursued profit margins if well handled. Therefore this book reveals practical realities of the outcomes that can be reaped from concentrating on the appropriate dimensions of customer service to achieve the required satisfaction of customers. Even though companies undertake expansive and vigorous marketing strategies, great...
Paperback: 64 pages
Publisher: LAP LAMBERT Academic Publishing (July 23, 2015)
Language: English
ISBN-10: 3659761400
ISBN-13: 978-3659761409
Product Dimensions: 5.9 x 0.2 x 8.7 inches
Format: PDF ePub fb2 djvu ebook
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an be achieved if the clients speak the same language with the marketing team. This book is thus a recommended read for organizations aiming at Understanding the intricacies of satisfying customers because it reveals the findings regarding the relationship between customer service and customer satisfaction taking CRDB BANK Kikitonyama as a case study.